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<div dir="ltr">We had an experience with 1800PetMeds that I want to tell everyone about. <br><br>We recently ordered NOVOX, a rimydal generic and about $40 less expensive. About a week and a half after giving Ella the NOVOX, I noticed she started limping when she laid down for too long. I had stopped seeing this once she started on the Rimadyl. I became concerned and emailed 1800PetMeds to see if I could make an exchange. In less than 4 hours I had received an email from 1800PetMeds that they would replace my order with Rimadyll, but because NOVOX was a precription meidcaton they could not ask me to<br>return it to them. They said they would appreciate it if I would donate the bottle to my vet or a rescue in my area. <br><br>I contacted Wendi at Senior Houndsabound knowing that she sees more than enough arthritis with her senior crowd and asked if she used NOVOX. Luckily she does and I will be able to give her the 150+ caplets. <br><br>I was very impressed with how this was handled by PetMeds and knew that they could have easily told me they could not make an exhange and I would need to place another order. I can say, they have truly made a customer for life with how this was handled by their company. <br><br>Diane and Ella Louise<br></div>
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