[Dailydrool] Petco Update

[Jessica Rutan]

I want to thank so many of you in this group. Your kind words and  
understanding brought so much comfort to my daughter and myself. My  
daughter had a difficult time sleeping Sunday night and by 6:30, I had  
her and the dogs in my room. It was a great comfort to just be  
together. Family does that for each other, we show comfort and  
compassion at times. Thank you again for all of this.
As for Petco, I do realize that one bad store or manager does not make  
the entire company. I have a business and frankly things can go wrong,  
but it is the responsibility of those on the frontline to respond and  
to help. The store manager did nothing. I am disappointed beyond  
belief on this. I have sent out five emails to Petco. I emailed Paul  
Jolly, he did respond back, but with that he would pass the  
information on to someone else. We have not heard anything else. My  
three phone calls have also not been answered.
It is a lesson I suppose. My daughter came home and the dogs came  
home. I am grateful for that. My daughter learned a few things, 1.  
forgiving a dog is easier than forgiving the people who should have  
help and should have known better. 2. She thinks that it is important  
to deal with bad things and not ignore them. This is a good lesson for  
anyone. 3. She found out how deeply she loves her animals. 4. We love  
each other.
I am still attempting to find out the information on the Husky rescue  
group so as to write a letter. Store manager is not helping.
I have a deep sense of disappointment with this company. I can say  
that I will do everything in my power to make sure that my own company  
is run differently. I had a staff meeting and it was explained that  
this better never happen here or someone would be fired!
Sometimes our experiences can better us. We just have to let that  
happen or find that path. I still would warn all of you to be careful  
and very thoughtful of entering any store that has rescues and dogs in  
front. It is a lesson that as volunteers in rescue we need to be aware  
and to be on top of what we do. Ask my husband, I am all about rescues  
and supporting them, but this rescue group needs a good talking too!
I can never say how much your words of kindness meant to my daughter.  
She was so scared. Thank you to all of you for this compassion and love.

Jessica